BlueStar Services
BlueStar Services is another important instrument for our partners to improve margins and gain a competitive edge on hardware sales. With our in-house custom configuration department and scalable network of field service providers, we deliver service solutions that fulfill your requirements for projects of any scope. Our field service providers can deliver solutions when and where you need them within the continental US, while our custom configuration department can ship to any domestic or international destination serviced via FedEx, UPS, or DHL.
Custom Configuration
Value Added services:
- AIO & PC Imaging
- Software Landing
- Hardware Re-Configuration
- Technical Support
- Kitting, staging, asset tagging and tracking, custom labeling, roll-out preparation and logistics
- Custom packaging solutions to meet unique specifications or needs
Hardware Configuration:
- Key Injections & Loading Forms
- POS Printers
- Barcode Scanners
- Magstripe Readers
- MICR Readers
- Barcode Printers
- Digital Signage
Install Operating Systems & Application Software:
- Mobile Computers
- PCs & All-In-One POS Terminals
- Hardware and Software based Cloning & Imaging
- Ship Turn-Key Systems (all peripherals configured)
Authorized Service &/or Support Provider:
- Epson
- Evolis
- HID
- Honeywell
- SATO
- Star Micronics
- Zebra and many more
Installation Services
- POS terminals, cash drawers, scanners, and printers
- Cable drops
- Wireless Networks
- Digital Signage-single/multiple displays, video walls, airports, stadiums, retail
- Security Cameras
- RFID
Professional Services
- Project management
- Consultation
- 98% completion rate on first time dispatch
- Real time tracking portal
Warranties and Service Plans
- OEM warranties and service plans offered through Honeywell and Zebra
- BlueStar Service Plans offered for new or existing equipment
- Onsite Maintenance Services
- Break Fix Repairs
- Depot Repairs
- Comprehensive line of supported manufacturers
- Faster contract processing
- Timely credit processing
- EOL or End of Service Plans:
- Provides a cost competitive solution
- If the customer decides to upgrade their hardware preceding the end of the service contract, the serial numbers can be swapped to a like or similar model for the remainder of the contract term at no
Site Surveys
- Digital Signage/RFID/Wireless Networks:
- Our wireless-network field engineers utilize the latest in VisiWave and AirMagnet technology. They will deliver an optimized wireless network for your business needs based on the survey results.
- Services offered for:
- Aruba/HP, Cisco, Extreme Networks, Zebra, Ruckus, and select other
Wireless Network Solutions
- Implementation, configuration, and security setting management
- Upgrade of existing hardware
- installation of the Intermediate Distribution Frame (IDF). cabinet, and cabling
RFID
- Implementation and support
Key Injection Services
For many years, BlueStar has assisted our partners and value-added resellers (VARs) with POS bundles and other hardware purchases for payment systems. Now, we’re adding to that. BlueStar has recognized a high demand for key injection services from partners and VARs, and is taking rapid steps to remedy this need. By bringing the capability in-house, our customers will benefit from faster order fulfillment, multi-key injection fulfillment and improved rollout facilitation.
Want more information on BlueStar Key Injection Services?
Alex Bowles, BlueStar Services Manager
Phone: (859) 371-4423 ext. 3430
Email: abowles(at)bluestarinc.com
Learn more from the TEConnect Podcast!
Want to understand how utilizing BlueStar's Services can expand your business and put the "value" in Value Added Reseller? Check out this episode of the hit TEConnect Podcast, feature BlueStar Service Program Manager Alex Bowles!
